Changelog

We've added the ability to tag and label users in the Footprint dashboard!

Tags are an unstructured way to organize, categorize, and add metadata about your users. You can create custom tags to suit your needs, helping you keep track of your users. Tags allow you to quickly filter and group users based on specific criteria, making it easier to manage large user bases or monitor risk patterns.

Labels, on the other hand, provide a high-level assessment of a user. They are structured, offering critical insights that help Footprint optimize its risk management systems. Each user can have one active label at a time, indicating their current standing. Labels like “Active,” “Offboard (Fraud),” or “Offboard (Other)” allow for immediate visibility into the user’s risk profile. By labeling users, you ensure that the system continues to refine and adapt to potential threats or suspicious activity.

Footprint has a host of tools to help manual reviewers make the right onboarding decisions – now you can request multiple documents from users (sent by Footprint automatically) without any additional code.

We've redesigned and updated the Device Insights on Footprint's User detail view. You can now inspect all the devices and their locations that a user used for onboarding and authentication.

During manual review, you can now request users upload arbitrary documents to get additional information for an informed decision — all with no code. Simply go to a specific user’s detail view, click request a document, and select “Custom” from the drop-down. Give your document a name, add a description, and set an identifier — you can choose to either send this link directly to the user via Footprint SMS or copy the link and send via your own channel. Once the user submits the document, you’ll be able to decrypt and review it from the Footprint dashboard.

A heavily requested feature: the ability to copy/duplicate playbooks from sandbox to production has finally landed! Now you can easily take a playbook and duplicate it, make edits, all across environments.